The Nursery: Grove Hall Nursery Ltd is an independent private day nursery for children aged 5 months to 5 years. The Principal is responsible for all aspects of the Nursery and delegates certain duties to members of staff.

Admission: Parents seeking a place for their child are asked to complete a Registration Form. Children will be considered for a place in the order in which their names were registered. However, priority will be given to children progressing through the Nursery, siblings, and those suitable for full-time attendance. Admission is at the discretion of the Principal following a satisfactory interview with the parents and the child. We do not discriminate unfairly on grounds of sex, race, or religion. At present, we have limited facilities for children with disabilities or special educational needs.

Offer of a Place: A legally binding contract is formed on the basis of these Conditions of Admission when we offer you a place for your child and you accept that offer. It is a condition of acceptance that a non-refundable registration fee is paid.

Education and Welfare: We will do all that is reasonable to safeguard and promote your child’s welfare, providing education and pastoral care to at least the standard required by law and, in many cases, to a much higher standard. We will respect your child’s human rights and freedoms, which must, however, be balanced with the needs and rules of our Nursery community and the rights of others.

Disclosures: We must be informed in confidence of any known medical condition, health problem, allergy, or suspected learning difficulty affecting your child. We must also be notified of any family history of learning difficulties and any family circumstances or Court Order that may affect your child while in our care.

Fees: Nursery fees must be paid by the 15th of each month. A late payment penalty charge will apply to overdue fees. “Fees” include all sums owed to the Nursery, including fees in lieu of notice if incurred, and must be paid promptly and in full. Additional charges for outings and special activities must also be paid in full. A child may be excluded from the Nursery if fees remain unpaid. Grove Hall Nursery Ltd reserves the right to apply discretionary penalty fees for late or unpaid balances. No remission of fees will be made for absence due to sickness or any other reason, except at the sole discretion of the Principal. Fees also apply during festive and national holidays.

Fee increases: Fees are subject to reasonable increases, usually once per year, with or without three months’ notice. We will always endeavour to provide as much notice as possible.

Second child discount: If a parent has 2 or more children attending Grove Hall Nursery Ltd, a 10% discount applies to the lowest monthly fee rate, provided that all the children attend at least three days per week.

Canteen: The Nursery offers an optional canteen service. This service is not included in the standard nursery fees. For information regarding canteen application and current fees, please contact Nursery Management directly.

Changes to child’s attendance:

1. Parents may change their child’s attendance once per year.

2. For reduction in days, a two-month notice is required in writing or by email.

3. For increased attendance, one month’s notice is required in writing or by email.

4. Any agreed change must take effect from the 1st of the month.

5. Children absent for over three consecutive months will lose their place and be returned to the waiting list.

6. Grove Hall Nursery Ltd offers the opportunity to apply for a 50% holiday fee discount once per year. Each family is entitled to one application per calendar year for this discount. To be eligible, you must provide two months’ written notice before the planned absence. The discount applies to holidays lasting 30 consecutive days and is valid only for the calendar month during which the holiday occurs, even if your child is away for longer. We do not apply holiday discount in December due to fact that nursery is not open for the full month.

Withdrawal from the Nursery: Two months’ written notice must be given prior to withdrawing a child from the Nursery. No other form of notice is valid. All outstanding fees must be paid in full before withdrawal. Termination of attendance is effective at the end of the calendar month. Any other withdrawal date is subject to the discretion of the Principal.

Removal: The Principal reserves the right to request the removal of a child if, in the Principal’s opinion, it is in the best interests of the Nursery or the child. Parents will be consulted before such action. This may arise due to serious misconduct by the child or parents or if the child requires support the Nursery is unable to provide.

Emergency Treatment: By enrolling, you authorise the Principal and Manager to give consent for emergency medical treatment or procedures certified by a medical practitioner, if you cannot be contacted in time and such actions are necessary for your child’s safety.

Confidential Information: We may disclose confidential information on a need-to-know basis, internally or externally, if it relates to your child’s health, safety, or welfare.

Photographs: The Nursery may use images of children on its private website, which is accessible only to current parents with their child’s account. We do not publish names or home addresses without parental consent. We don’t publish children picture in any social platform.

Concerns/Complaints: Unresolved concerns must be submitted in writing to the Principal. A copy of the current Complaints Procedure is available upon request.

Liability and Insurance: Except in cases of legal negligence or wrongdoing on our part, we are not responsible for personal injury, loss, or damage to property. Parents are responsible for insuring their child’s belongings. These terms do not affect your statutory rights.

Website: The Nursery website is not a contractual document. While we aim to ensure its accuracy, parents should seek written confirmation from the Principal before relying on any information in the contract.

General Provisions: No act of forbearance or failure to enforce rights will waive the Nursery’s contractual rights. The proper law of this contract and the forum for resolving disputes shall be England.

Sickness: If your child has an infectious illness (e.g., sickness or diarrhoea), they must not return to the Nursery until they have been symptom-free for at least 48 hours. We notify all parents of confirmed contagious infections within the Nursery. We thoroughly clean and sterilise all relevant areas and equipment. We require your cooperation in keeping unwell children at home to prevent spread. The manager on duty has the right to refuse admission to any child deemed unwell. This decision is final and non-negotiable.